Welcome to Rosebank House. Whilst you are staying with us please note the following information with regard to your safety against Covid-19.
Our check-in is between 4pm and 6pm. If you wish to arrive outside of these times, please do try to let us know. If you do arrive early and we are not around, please park-up and explore the village.
Due to the current situation we will not be able to help you with your luggage. Once you are inside Rosebank we will ask you to collect your room key from the key box. All keys will be sanitised between guest stays.
As you make your way to your room you will be able to use anti-bacterial wipes for the handrails and there will be hand sanitizer in the reception area. If you wish to have a cup of tea/coffee in your room, please remember to pick up milk when you check-in.
During your stay, the Guest Lounge will be closed. We also respectfully ask that you do not consume any outside food in your rooms.
Unfortunately during your stay we will be unable to ‘refresh’ your room. We also ask that at this time you bring your own hairdryer, shower gel and shampoo. If you forget any of these items, we will of course provide them. We will ensure there is anti-bacterial hand wash in your bathroom.
We change the towels every other day. Please leave towels outside your room before you leave for the day and fresh towels will be waiting for you on your return.
For guests staying for more than five days we will change the bed linen on the middle day of your stay, you can choose for us to do this or you may prefer to do this yourself this can be discussed during your stay.
Please also ensure that you leave any dirty tea/coffee cups on the fridge or counter in the dining room. These will be put through the dishwasher and left outside your room along with any other tea/coffee provisions you may require.
At check-in we will ask you to select a time for breakfast. There will be only one couple allowed in the dining room at any one time. For our single guests there is at least two metres distance between our single breakfast table and those tables set for couples. Every guest will be asked to pre-order their breakfast the night before; this includes the pre-ordering of any cereals, fruit, fruit juice, coffee, tea, and toast. Your room will have the breakfast menu located on the chest of drawers for you to complete. Where possible your breakfast order should be completed and hung on the door by 9pm!
On arrival in the dining room any pre-ordered cereals etc will be waiting for you. Hot breakfasts will be served, when you are ready, to a table where you will need to collect your plates.
There will be hand sanitizer in the dining room for your use.
Check-out is at 10am. You will be asked to put your room key in the bowl at the reception desk. Payment, where possible, should be by card. The card machine will be sanitised between uses!
We apologise for the amount of information we need to give you prior to your stay but we need to ensure we minimise any risk of catching Covid -19, to our guests, and to ourselves. We will also be ensuring we have your contact details correct so in the event there is any outbreak of the virus in Porlock we can contact you.
Thank you for choosing Rosebank, we hope you have a very enjoyable break!
Chris & Sue